Support
To initiate a support session, please click the link below and get a meeting ID number from your support representative.
Client Resources
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User Guides
Training Videos
PlatinumPay XPress Training
Documents
W-4 - Employees can download this form and return to employer to change federal withholding information.
DE-4 - Employees can download this form and return to employer to change state withholding information for the state of California.
I-9 - Employers should have employee verification done upon hiring and keep for the employee’s file.
SS-4 - If you are a new employer and you need to get an Employer Identification Number, please click on this link to download the document for an application.
DE-1 - The DE-1 is the application for an employer number with the Employer Development Department of California. Download and fill out this form if you have not applied for a state identification number and you intend to be an employer in the state of California.
Software
PlatinumPay Printing - Download and install this utility for printing out of the PlatinumPay and PlatinumHR payroll systems on 32-bit versions of Windows.
PlatinumPay Printing (x64) - Download and install this utility for printing out of the PlatinumPay and PlatinumHR payroll systems on 64-bit versions of Windows.
Remote Desktop Client 2.0 for Mac OS X - Download and install this utility if you are a Mac User accessing the payroll system.
WtsFTP Client - Remote Desktop File Transfer - Download and install this utility if you are transferring timeclock files to the PlatinumPay or PlatinumHR systems.